Awaiting Order Arrival

I received my order after getting a refund. What can I do?

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

Can I change my delivery address after placing an order?

If you need to change your delivery address, contact us as soon as possible after placing your order. We cannot guarantee that an address can be changed once the order has already been processed or dispatched.

What happens if I'm not available when my order is delivered?

The delivery process may vary depending on the delivery method and location. If you're unavailable, the delivery team may contact you to arrange another delivery attempt or provide further instructions.

Ordering & Payment

How do I place an order?

Browse Artmarket and select the products you'd like to purchase. Add them to your cart, proceed to checkout, provide your delivery details and complete the available payment process.

If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?

If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.

When will I receive my order?

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

After sales

I haven't received my order. What should I do?

Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.

What should I do if I receive the wrong product?

If you receive an item that is different from what you ordered, contact us with your order details and provide information about the issue. We'll help you determine the appropriate next steps.

What if my order arrives damaged?

Please contact us as soon as possible if your order arrives damaged. Where possible, provide photographs of the damaged product and packaging together with your order details so we can assist you.

Refund

How do refunds work?

If your order qualifies for a refund, we'll guide you through the applicable refund process. The time it takes for the refund to reflect may depend on the payment method used.

When will I receive my refund?

Once a refund has been approved and processed, the time it takes to reflect may vary depending on the payment method or financial institution.

Can I get a refund for an art supply that I no longer need?

Refund eligibility depends on the product's condition, the reason for the return and the applicable return policy. Contact us before sending the product back so we can confirm whether it qualifies.